Agent 06
After-Hours Voice Dispatcher
A voice agent that answers your emergency line at 2 a.m., triages it against the contract, and gets the on-call tech moving.
24/7
emergency line answered on the first ring
Built for
- Maintenance contract managers
- On-call supervisors
- Facility managers
- Service companies
Live example
adg/after-hours-voice-dispatcher · ready
Scenario · A facilities maintenance contractor holds a 24/7 contract on an industrial client's buildings. The phone rings at 2:14 a.m.
01Incoming call: 2:14 a.m.
Emergency line
Call · 1:41Tue 02:14 · caller ID: Security desk, Ops Building B (sample)
- AgentMaintenance emergency line. Is anyone hurt or in danger right now?
- CallerNo, nobody's hurt. There's water coming through the ceiling in the east hallway, pretty fast.
- AgentUnderstood. Is the water near any electrical panels or equipment?
- CallerThere's a panel maybe ten feet away. It's not wet yet.
- AgentPlease keep people clear of that area. I'm dispatching a plumber now as a priority one. Can you meet them at the east entrance?
- CallerYeah, I'll be there.
02Agent run
- Answering + safety triage
- Applying contract SLA
- Paging on-call
- Logging + briefing
03Dispatch + morning summary
Output appears here
The problem
Maintenance contracts promise response times around the clock, but after hours the phone goes to an answering service that takes a message, or to a supervisor's personal cell. The voice dispatcher answers every call in a natural voice. It asks the right safety and triage questions, identifies the site and asset, sets priority from your contract's SLA matrix, pages the on-call tech, and escalates up the call tree if nobody acknowledges. By 7 a.m. there's a clean summary waiting.
Today
- After-hours calls go to voicemail or a generic answering service
- Supervisors woken up for things that could wait until morning
- Real emergencies delayed while someone finds the on-call list
- No record of when the SLA clock actually started
With the agent
- Every call answered on the first ring, 24/7
- Safety and triage questions asked the same way every time
- Only true P1/P2 calls wake someone up, and the rest are queued for morning
- Time-stamped call record, transcript, and work order for every call
How it works
4 steps, with you in control.
- 01
Answer
Picks up on your existing emergency number and speaks naturally, in multiple languages.
- 02
Triage
Asks the scripted safety questions first (is anyone hurt, is there water, gas, or smoke), then the site, building, and asset.
- 03
Decide
Applies your contract's priority matrix. P1/P2 pages the on-call tech; lower priorities become a morning work order.
- 04
Escalate
If the tech doesn't acknowledge within your window, it works up the call tree, and it logs everything.
Comes in
Agent does
You check
Goes out
Works with
- Twilio / existing phone line
- Microsoft Teams
- CMMS / work orders
- Outlook
Nothing leaves without a person approving it. Agents draft, check, and flag. Your team makes the call. Data stays in your Microsoft 365 or Google tenant wherever possible.
What it's worth
Run your own numbers.
Slide to match your team. Defaults are typical for a small-to-mid contractor in the region.
Hours back per year
202
Estimated annual value
$14,100
Estimate only, based on 48 working weeks. We confirm real numbers in a free workflow audit.
Want After-Hours Voice Dispatcher running on your jobs?
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